Returns

Lans Toys Co. Return & Exchange Policy

At Lans Toys, we stand behind the quality and craftsmanship of everything we make. We want every piece to bring joy — from the first touch to the final fit.

Returns

We accept returns of unused and new Lans puzzles within 30 days of purchase. To be eligible, puzzles must be returned in their original packaging and condition.

Quality Guarantee

If your puzzle arrives damaged, incomplete, or shows a quality issue at any time after purchase, please contact us — we’ll make it right. Whether through a replacement, refund, or store credit, we’ll find the best solution for you.

Refunds

Refunds are flexible and can be issued to your original payment method or as store credit. Once your return is received and inspected, we’ll notify you of the approval and process your refund promptly.

Shipping

Customers are responsible for return shipping costs unless the item was damaged, incorrect, or defective upon arrival.

For any questions or special circumstances, reach out to us at hello@lanstoys.com — we’re always happy to help.