Lans Toys Co. — Shipping Policy (U.S. Only)

At Lans Toys, every order is hand-packed in our Massachusetts workshop using recyclable materials. We ship carefully, communicate clearly, and treat every package like a gift.

Processing Time

• In-stock items: ship within 1–3 business days (Mon–Fri, excluding holidays).

• Made-to-order items: ship within 3–5 business days (clearly labeled on the product page).

U.S. Shipping & Rates

• Free Standard Shipping on U.S. orders over $50 (before tax/discounts).

• Flat shipping on U.S. orders under $50 (flat rate shown at checkout).

• Carriers: USPS and UPS, selected by size, weight, and destination.

• You’ll receive a tracking email the moment your order ships.

• We ship to all U.S. states and most PO boxes. Some oversized items may require a street address.)

Address Changes & Delivery Issues

• Enter your address carefully. Need a change? Email hello@lanstoys.com immediately with your order number—if it hasn’t shipped, we’ll update it.

• If a package shows Delivered but isn’t found, check with household members/neighbors and allow 24 hours. Still missing? Email us—we’ll help.

Lost, Damaged, or Incorrect Items

• If your order arrives damaged, incomplete, or incorrect, contact us right away with photos and your order number. We’ll make it right with a replacement, refund, or credit—whatever’s best for you.
  

Multiple Items

• Orders with multiple items may ship in more than one box; you’ll receive tracking for each.

Packaging & Sustainability

• Orders are packed in recyclable materials, and we responsibly reuse clean packing whenever possible.